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Return / Refund Policy

All requests for returns are subject to Scitec Nutrition Malaysia approval. Should you wish to make a return request, kindly contact us at sales@gazpro.com.my within 7 days from the date which you received your item(s), and provide your order number, email address, and the reason to return item(s).

 

Scitec Nutrition Malaysia will accept returns for the following reasons only:

  1. Incorrect item(s) received
  2. Defective item(s) upon receiving

 

Important Notes:

  1. Please do not discard the product unless Scitec Nutrition Malaysia has stated otherwise.
  2. Kindly inform us at sales@gazpro.com.my before returning the item or otherwise, the request will not be processed.

 

Terms and Conditions:

 

  1. For returns due to incorrect item(s) or defects, proof must be provided by the customer, either in: image or video forms, or other means deemed acceptable by Scitec Nutrition Malaysia management.
  2. Refunds for incorrect and/or defective item(s) will only be issued upon receiving the returned item(s) in the following conditions:

– Product is in its original packaging

– Unopened and unused Sachets / boxes

  1. Refunds will only be given at the cost of one unit of each product, in cases of refunds due to allergic reactions. Prior to purchasing/consuming/applying any Scitec Nutrition Malaysia products, we highly encourage you to read through the ingredient list shown on our website.
  2. For returns due to allergic reactions, certified medical proof must be provided by the customer.
  3. All shipping fees, including taxes and tariffs, during the return process are to be borne by the customer.
  4. All returned items must be packed and received in a good condition, and will be inspected by Scitec Nutrition Malaysia management upon arrival, before any refund process.
  5. Items received that are deemed in a poor, unpacked, or damaged condition will not be granted refunds.
  6. Scitec Nutrition Malaysia is not responsible for parcels lost during the delivery process, and in such cases, refunds will not be given.
  7. This return policy does not apply to items, which have been stated as non-exchangeable.
  8. Returns are only applicable for items purchased through Scitec Nutrition Malaysia official store.
  9. Incorrect or defective item(s) can be exchanged with a new replacement of the original product(s) purchased, by request. In this case, the new product will be sent once the returned item is well-received.
  10. All monetary refunds will be made via the original mode of payment or in the form of voucher, should a request be made.
  11. Points granted through the purchase will be deducted from the account accordingly, should an item be returned and refunded.
  12. Any use of vouchers or points will be reverted back at the same value, after a successful return and refund, due to incorrect or defective items only.
  13. Any use of vouchers or points is not refundable for returns due to allergic or medical conditions.
  14. All refunds will be granted within 14-20 business days upon receiving the returned item(s), in conditions approved by Scitec Nutrition Malaysia management.
  15. All return and refund requests are subject to Scitec Nutrition Malaysia approval.
  16. Scitec Nutrition Malaysia shall approve and process the return / refund should the above terms and conditions are fulfilled.
  17. Scitec Nutrition Malaysia reserves the right to amend these terms and conditions, or terminate the return/refund policy without any prior notice.